AuraStella's Customer Satisfaction Quality Assurance Guarantee!

AuraStella prides itself on our handcrafting and workmanship of the materials we choose
for inclusion in our products. Occasionally, however, in spite of our efforts, a defect may
occur. Because customer satisfaction is our number one priority, we offer the following
Customer Satisfaction Quality Guarantee.

Lifetime Replacement Policy
Should a piece of AuraStella jewelry be discovered to have a defect in the workmanship
or materials, it may always be returned for replacement, as long as the proof-of-purchase
original receipt accompanies it. The returned item will be replaced with an identical item.
In the event the item is no longer available, the customer may choose an item of equal or
greater value. If of greater value, then the price differential shall be charged to the customer, and
appropriate sales tax will be added. Shipping costs incurred to send the item to AuraStella
are not refundable. This policy does not apply to normal wear nor safety chains. A $5.00 Lifetime
Warranty Processing fee applies to all returns once the initial 30-day guarantee expires.
All returns are subject to inspection by our qualified silversmiths.
If a returned item is found not to be defective, it will be returned with a letter of explanation.

Exchange and Refund Policy
If you would like to exchange your AuraStella purchase for an item of equal or
greater value for any reason, you may do so within the first 30 days of ownership.
If the item is of greater value, then you will be asked to pay the difference, plus the applicable sales tax.
If, during the same 30 days, you wish to return your purchase for a refund, you may do that as well.
Shipping costs are non-refundable.

*See the back of the Customer Order Form for Return Proceedures.